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Glen Thomasen

Managing Director

Glen looks after daily operations at Synergy Workplace Investigations, developing and implementing growth strategy while ensuring the company conducts all of its business activities in compliance with legal, regulatory and company policy, controls and standards. Glen is also an experienced investigator with an extensive background in surveillance and factual investigation. Glen uses his experience to advise and assist our workplace investigators when required. Glen is committed to positioning Synergy as an industry leader in workplace investigations and mediation.

Private Inquiry Licence 40791

Accredited Mental Health First Aider

Natalie Thomasen

Investigator/Member Association of Workplace Investigators (Australia)

Natalie has an extensive investigative background both as a journalist and private investigator. Natalie was a print journalist for 7 years before moving into the field of investigative services, contracting her expertise to major media organisations. Natalie combines her investigative experience and advanced interviewing, report writing and research skills with nine years field experience as a surveillance and factual investigator.

Private Inquiry Licence: 3555253

Gary Johnston

HR Consultant

Gary has decades of  experience working in the Human Resources sector having worked for a Government Owned Corporation where he had corporate responsibility for the workforce, workplace culture and workplace development strategy. His areas of accountability included workplace culture, change management, organizational development, training and development, corporate development, employee and industrial relations, personnel management, recruitment, HR information systems (including SAP), equal employment opportunity, workplace health and safety, and electrical safety.

    Ellen Balke PhD

    Dispute Resolution / Coaching Consultant

    Areas of expertise:

    Dispute resolution

    Organisational Change Management

    Multi Stakeholder Negotiation

    Ellen specialises in organisational change and development, facilitating sustainable business change and growth for both small and large global organisations. Over the past 23 years her expertise has delivered proven increases in efficiency and effectiveness for her clients in varied industry sectors including Oil and Gas (BP), Transport and Rail (First Group Northern & First Group Thames), Telecommunications (Huawei & Telstra), Mining (Bechtel), Construction (Withey Group & Lend Lease), Banking and Financial Services, (KPMG, Santander, Deutsche Bank & Bank of England), Leisure (Rank Group) and Government.

    Ellen typically works across both the strategic and tactical requirements of the business. Commercially focussed, she understands the importance of both the financial and people drivers of the organisation. She is comfortable working with multiple stakeholders’ agendas and is able to facilitate differences positively. Ellen consistently delivers tangible business outcomes through engagement, alignment, robust methodologies and planned implementation. She achieves this through participative leadership, facilitation and strong communication skills.

    As well as consulting, Ellen’s experience also encompasses “front line” MD and Director level roles.

    She has a PhD in Multi Stakeholder Decision Making and Negotiation from the London School of Economics. Additionally she has a Psychology Degree and Masters Degree in Social Psychology. Ellen is the published author of the book “Know Yourself”.


      Jeremy Kesby


      Jeremy is a highly sought-after factual investigator, expert interviewer, conference speaker, technical trainer, psychometric examiner and expert witness for professionals in law enforcement as well as in HR, law, real estate, sales, health care, insurance, media and education. A professional behavioural investigator for more than 10 years, Jeremy is an accredited psychometric consultant and expert on body language, deception detection, interview technique, statement analysis and micro-expressions.

      (certified METT & SETT expert level).

        Jeffrey Raftery

        Workplace Investigator

        Jeff has over 30 years of investigation experience in government as a member of the New South Wales Police Force and within the private sector as a Senior Investigator servicing a Commonwealth contract at an Australian Government offshore facility.

        Jeff has also delivered Diploma level investigations training to Commonwealth and State entities including the Australian Taxation Office, Comcare, Department of Education, Employment and Workplace Relations and the Australian Skills Quality Authority.

        Jeff has a Diploma of Government (Investigations) and Diploma of Business amongst other tertiary qualifications in support of his extensive experience and demonstrated skills.

        Private Inquiry Licence: 3546915

        • Location: Gold Coast
        • Website: Link

        Chris Rice


        Chris Rice is qualified investigator with over 25 years experience working in the community services and Not For Profit sector.

        Having worked in roles from direct care through to senior management and board positions with organisations that provide disability, allied health, mental health and aged care services Chris has a deep understanding and passion for community services and the Not For Profit sector.

        Chris’s work has also included working with government departments to roll out new legislative requirements for service providers.

        Chris has extensive experience investigating workplace complaints, customer complaints, service incident and injury cases, ministerial initiated complaints and carrying out surveillance. He combines his investigative skills with his extensive experience and knowledge of the community services and Not For Profits  to provide specialised services to the sector.

        • Location: Sunshine Coast
        • Website: Link

        Rosalin Primrose

        Workplace Mediator

        Rosalin Primrose is a trusted and well respected psychologist on the Sunshine Coast and has a wealth of experience working with all aspects of psychology, counselling, child therapy, mediation and dispute resolution.

        • National Accredited Mediator and family dispute resolution practitioner (FDRP)
        • Counselling Psychology: Registration No: PSY 0000976237
        • Medicare Provider No: 4197094H
        • Generalist Practice with specialist knowledge of trauma, recovery and family transitions.